Telling me I need to return my Hub to avoid having a £40 charge on my account. 5G Port plugged into a switch to connect via cable one Wifi6 Access Point and a dedicated VPN Router? The LAN of the VPN Router will have a different Subnet (255. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. co. Virgin's speeds are twice as fast for the same price, but I keep hearing from people that they sacrifice a lot on the router to make that happen. Step 4: Set Up Your Router Again. I've always had some trouble with Virgin routers restarting, had multiple replacements but it's never fixed it, but normally it's infrequent (once a month at most) so I've just ignored it. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. I have cancelled my Virgin Media and have to return equipment. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Finally got a new router which is amazing. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Each tape contains over 1000 feet of tape. I'm a Very Insightful Person, I'm here to share knowledge. To log into the interface to change settings you need to use the Setting password, not the wifi password. 10 REPLIES. So just wanted this on record. They are the Hub 3, Hub 4, Hub 5 and Hub 5x. Plume supports Ethernet backhaul. I need to be 'connectable'. Make sure you are using the correct VM Wifi SSID and you are not using any VPN or Private. 1, sign on and put it into modem mode. Additionally, one in seven households has stored two or more obsolete boxes. 168. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. If you can get Quickstart, you can choose one of two delivery options. Hey @mburnip12, thanks for reaching out to us on the forums page. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Then, drop it off at a Yodel store. And it has set a target of helping consumers carry out 10 million circular actions by the end of 2025 – whether that’s sustainably recycling devices, returning old. Click System Log. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. In fact, weak WiFi security has nothing to do with Virgin Media at all. As of last night my internet access cut out completely, starting "internet access denied" (when logged into the router settings page). Back a step. 0 to 1Gig hub it says how to recycle return hub by using virginmedia. At this point I sent all my equipment back to virgin (2 tv set top box's and the Hub) Multiple set-top boxes and routers are accumulating in people’s houses. Virgin Media customers can return their equipment for free. The easiest way would be to set it up with a separate SSID, e. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. I'm a Very Insightful Person, I'm here to share knowledge. Networking and WiFi. The torrenting is only done through a server and the port connected to my switch had a bandwidth limit of 5MB/s. My VM Router is is my office adjacent to hall. So thats what i did. Click on the “Networking” tab. The telecoms firm is providing. To find your nearest collection point, just go to recycle-more. If you enable modem mode it will allow you to connect your own WiFi router to your Hub 3. ThanksMy Virgin Media makes managing your account easier with all your information in one place. 21/10/18 - 14:09 #5. Severely lacking in features. We would like to show you a description here but the site won’t allow us. Connect your router/mesh system to the hub via ethernet cable and switch it on - leave it five minutes to settle down. I've worried because the posts all say there is a risk of overheating, and also because I'm online all day for professional reasons so can't afford an outage. Most electrical and electronic items can be recycled and. Simply ring our friendly customer service team. Weve been with Virgin for YEARS. Go to 192. 0. I have tried multiple reboots, resetting the router, changing various settings and ensuring all cable are properly connected, but nothing is working. This latest future-proof WiFi. Options. Up to 3 WiFi Pods if needed. To convert your old router into a VPN router, you need to first configure it with VPN software, such as Nord VPN or Express VPN. Use the old router as a network switch. Find the Security Settings option, and location the Channel drop down menu. . uk - A recent Uswitch survey has shown that 42% of UK households have an unused router in storage. Install your TV This section will take about 30 mins For this section you’ll need: Virgin TV V6 box HDMI cable 2 Virgin TV V6 box. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Send the email to [email protected] 16-10-2022 14:35. However, with the Hub 5, Virgin Media might have made a router worth keeping. Home Phone. Got my new router sent out. 2. on 03-06-2023 09:36. Virgin has published guidance here . That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. Find your local recycling centre with our recycling locator tool. I've unplugged and restarted many times, but always return to a steady red light. Last year, Virgin Media O2 recycled. I closed my original virgin media account in late February 2022 approximately. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Finally got a new router which is amazing. This is because it’s necessary for connecting to the wider Virgin Media network. Sometimes, a simple reboot can fix the problem. co. If you’re having problems with our broadband connection, visit our improve WiFi connection page. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Experiencing issues with your change package in your Virgin Media? From managing your services in broadband, TV and landline to your changing your Direct Debit in mobile, find everything you need to know with our package change help and support page. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. uk. At the time was told IF we needed to return the old router details would be in with the new router. The Netgear R6260 is, in my opinion, the best router for Virgin Media ( Now recommending the R7800 as the R6260 is too hard to find new) In my experience the R6260 is an excellent wireless router to use with Virgin Media. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. 5Gbps speed LAN (Ethernet) port. 3m items, including set-top boxes. Manage Your Account. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. If you are not minded to do that just take the kit to your local council recycling centre for electrical goods. Forum Member. SpeedNew to Virgin Media. . The only thing to allow for is that it comes with its own small power supply, so you'll need a spare wall socket or extension for power. 0. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. Now you need to change the Wi-Fi name for 2. In the end, I took a punt and went with Amazon's Eero system. You can discuss the preferred layout with the VM technician. received a text the night before and the morning of collection to say they would be arriving , no time given, so waited in all day nobody turned up and received a txt at. 8. There are four ethernet ports, three allowing for. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Options. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. VM absolutely will not allow any third party equipment to be directly connected to their network, so anything you were to purchase and connect up. Another option is to donate it to a local school or community center. Reply. Rewards Members can get $5 per month for. I got a TP Link archer C80 on amazon. It also supports the WiFi 6 standard (also known as ax), as well as 2. Some routers may immediately delete your router history logs so this step is not necessary. uk. How to change my Virgin Media or Virgin Mobile package by phone. Network Switch. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. When you leave us, upgrade your service, or receive a replacement for faulty kit we ask that you return your equipment for recycling should we ask for it. They detect the signals and send back data of their own via invisible WiFi. Step 4: Return or recycle your old Virgin Media router. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. virg. 5 out of 5. I switched mine out in November 2020 and it’s not skipped a beat since. Some technicians just take the easiest route for an install not where the customer wants it. This latest future-proof WiFi. Hi - as per title, first noticed 5am this morning (23/02). At Clearabee we have a number of options that can see your routers and other items collected from your home. Due to this, I think an engineer's visit will be required to be on the safe side for you. I've noticed high packet loss and latency ONLY when a torrent is active. One option is to recycle it through a certified e-waste recycler. The difference is night and day - I receive 150-200 mbit in every corner of our 7. Manage Your. Households across the UK are sitting on more than 22 million unused broadband routers — enough to fill ten Olympic swimming pools — which are going to waste instead of being recycled, according to new research from Uswitch. To run the scan, simply connect to your. on 26-09-2023 17:25. Chris. We can certainly understand your concerns regarding the red light on your router as this generally a sign of an overheating issue. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. Hi, Just recently upgraded from Tivo 500GB box to TV360. And if you don’t like either of those, then there are plenty of other options that open up when you buy your own router. Since launch, the scheme has paid out more than £320 million, and sustainably recycled 3. If you have purchased one of our Smart Home bundles with Google Nest (below) between 2/11/2020 - 20/11/2020 and you have a technical question then please call our dedicated Smart Home Help team on 0345 604 8859 *. I’ve tried calling about a dozen times and the Indian call centres seem unable to understand. You’ll receive a final bill. Alternatively, you can restart your router via the Virgin. Hello, everybody, i have question regarding my router and internet, i have set my router and tv box up and i have the virgin 360 box and my router light has been orange since i set it up 2months ago, it says in the set up guide the light should be white which mean everything is running right, does the orange light mean i. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Virgin Media provides 4 different types of routers based on a similar design. Take a look at your options below. Dave. Just to update this public thread, an appointment to get the hub relocated has now been booked - with a tech call out charge of £25 as previously advised by the community on this thread. More than 250,000 devices were recycled via O2 Recycle in 2022, with zero going to landfill and customers receiving more than £36 million in payments for their old, unwanted tech. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. Equipment remains our property and we charge for anything unreturned. Quickstart is the quickest and easiest way to setup our services. Alessandro Volta. There are millions of old Sky boxes collecting dust in British homes, so we’ll show you how to recycle or sell yours. Eventually I got sent a returns box to return my old router, and was told Yodel will be in touch to arrange a collection. I) Find your Super Hub’s IP address (usually 192. Avoid thick walls. At Virgin Media we’re working hard to make sure old customer equipment is disposed of properly and responsibly. I'm trying to connect my hub to the Virgin Connect app but I don't have access to the settings password from the bottom of my router. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. If the plan is to cancel the Sky broadband and use the VM broadband then especially if there's a new cable required, do not phone to cancel the Sky broadband until after the VM connection is in. At the start, log in to your router, check how to Open Admin Page. A great router with excellent parental controls. At TalkTalk, we're doing all we can to protect the environment. I'm a residential customer with a typical 500mbps package. The guest Wi-Fi connection will have a separate network name and password. At Clearabee we have a number of options that can see your routers and other items collected from your home. " TOTALLY WRONG, yes only one port will work, but you can use any port. Router login. On the returns form, please provide your full name, address and contact details, as well as the reason for the return. March 16, 2023 11. £8p/m extra or included with Gig1 or Volt. Laggy web portal. When I speak to Virgin Media, the stock answer is to turn off the router, wait for two minutes and then turn it back on again. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. The router is in the centre of the house. The research, released on the eve of Global Recycling Day, shows that two. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you are not minded to do that just take the kit to your local council recycling centre for electrical goods. Booking an engineer is easy with Virgin Media. Virgin Phone Switchover. Cheap internet radio. 13-12-2021 15:21. Green power light is flashing and WiFi light is green. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. It informed me that you provided incorrect information, apologized, and had since collected the items. No knowing the layout of you home doing this might be less obvious than the thick VM cable. 1) Access your hub on 192. Networking and WiFi. The BT Smart Hub 2 is one of the most advanced Wi-Fi hubs available, with seven antennas and access to a wide range of signals, while the Virgin Media Hub 5 is a Wi-Fi 6 router, meaning it is more. Access your bills, diagnose faults and manage your package. From there, click “Security” on the left-hand sidebar and make sure “Block internal IP addresses” is checked. I do not work for VM. The Hub’s IP address changes from 192. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. They will be charged for not returning any rented equipment that VM want back. Called to tell them I won’t be at home and will leave - 5075462. It might flash or change colour when you first turn the Hub on or after a restart. We would like to return it but we didn't a return box and now we are unsure what to do with it. You will find the PM in the top right corner of your page in your inbox. At this point I sent all my equipment back to virgin (2 tv set top box's and. If you're leaving Virgin Media, it will send you a postal. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. I've moved the router away from the TV, as I've found this can supposedly interrupt the Wi-Fi connection, this hasn't worked. Virgin Media customers can get a free upgrade this week - but they need to switch off their routers for a reboot first. The landlord scrapped it off and threw it away. With the Super Hub 2ac on your side you can do it all. Although it can look tidier, hidden corners of your. Virgin Media’s new Hub 5 router boasts WiFi 6, the latest generation of WiFi technology;. Click yes or agree . Use an old router as a web server. Superhub 5 its great 👍. Virgin Media owns and operates its. Then today i get an email asking to return it, well thats a bit hard now. 10 REPLIES. Are you seeing such a discrepancy and calculate when it occurred?-- I'm a Very Insightful Person, I'm here to. Yes, it's a Virgin Tivo Box, not the V6 but the older model (either 250 or 500Gb, can't remember!) with the curved front and you can record three programs while watching another. Virgin Media O2 announced the success of its pioneering O2 Recycle scheme, which successfully saved more than 250,000 devices from landfill in 2022. You can also email EquipmentReturns@virginmedia. 0. Once you have all the above ready, you’re ready to go. RF leads that short (especially with the right angle) are usually used to connect from the downward firing isolator connector. Virgin Media O2 has made progress against its Better Connections Plan goals over the last 12 months, with key achievements across all. Once your BT broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. What's more, one in seven households has two or more old routers stashed away. Locate the IP Address of your WiFi router, usually found on the Hub sticker. So far so simple. Virgin Media scores a seemingly low 2. Forum; Apps. 8. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to access. Follow the instructions on screen to finish your setup. No, you can keep using the same phone you’ve always used. All that being said and done, I'm now getting emails and text about sending the old hub back. co. Further exclusions & legal stuff apply. Thousands of Virgin Media customers across the UK experienced widespread internet, telephone and TV outages throughout. O2 shop or local council recycle yard. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. O2 Recycle encourages mobile users - regardless of what network they are on - to trade in unwanted smartphones, tablets and accessories. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back-Up Line (EBUL) Dave. When you get a new router, your old one goes from being a really useful piece of kit to being a little bit redundant. Click on the Wireless Network Settings option. The oddly shaped Hub 3 is included with all Virgin Media broadband packages, including the company’s insanely fast. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. 1 if in modem mode) enter the ‘setting password’ found on the bottom of the hub, NOT the WiFi password. 2) Turn off the hub and disconnect any Ethernet cables. co. I moved to a new area that didn’t have Virgin Media available. We would like to show you a description here but the site won’t allow us. The VM domestic HUBs also have some instances of resetting the SSID to the factory option. Virgin Media package. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. all set up and running. 168. Ethernet cable is faintly easy to hide. Step 2: Label your package. Options. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. Options. . If you’ve got a permanent red power light. Superhub 5 its great 👍. SpeedTry a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Alternatively, the new Hub 4 router is available on Virgin’s Gig1 broadband. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. This free software can turn a £100 router into something more like a £1000 router. HOW TO RETURN VIRGIN MEDIA BOX - SIMPLE STEPSPush the white cable (from the old Hub) into the back of the new Hub. So the connection isn't saturating. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). “In 2020, we refurbished and reused 1. Regardless of what VM may say, a domestic Hub needs a full 60 press of RESET and then to be left to factory reset / restart. If the computers are also showing 100Mb/s cables might be the issue. How to Dispose of Old Routers. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. Any assistance welcome! Thanks. 168. We recently sent you a new piece of equipment to replace the equipment you currently had and now vou have this connected to our network we need vou to return the old equipment back to us. g. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). On VIVID200, Talk Anytime Phone, x2 Mobile SIM. but no change. e reboot / reset occurred 3 day and 7 hours ago but the value indicates it occurred 4 hours ago. Tablets. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. Second, if you plan on disposing of the equipment yourself, make sure you do it safely. 255. If it didn't do so it would soon run out of addresses. SELECTED Virgin Media customers can get a free Wi-Fi router upgrade – and it could be save you from devastating cyberattacks. I didn't get any information about recycling old router. This means the WiFi password or network name could change back to our default settings. 0, which suggests most of the site’s broadband reviews are negative. Households across the UK are sitting on more than 22 million unused broadband routers — enough to fill ten Olympic swimming pools — which are going to waste instead of being recycled, according to new research from Uswitch. You can post your old kit back to Virgin and it will reuse and recycle it. Simply ring our friendly customer service team. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Do: use the Connect app to run a super-intelligent WiFi home scan. Design. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. 0. Disconnect all unneeded ethernet cables from the rear of the Hub. I don't work for Virgin Media. Called 789 and was told to take it to the local dump. Super Hub 1, 2 or 2ac. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them. In the event you change service or close your account, it's important that you return any equipment to us. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . This collection was made when there was a lot of. com, the comparison and switching service. Modem Mode basically means that your Virgin Media router no longer broadcasts a WiFi signal. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. Stream from Virgin Media. Virgin Media recycle kit usually comes with a letter. 0 on Trustpilot, though this is actually ahead of its closest competitors. Trouble is that will affect the other. The power light at the bottom of the device is the only light that should shine if everything is working normally. You’ll then be able to use your same old phone to make. 19-02-2021 14:55. It is owned by Virgin Media O2, a 50:50 joint venture between Liberty Global and Telefónica. 168. D01 C9W8. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Many thanks, David. Available with M50 broadband or faster. In North America you can choose to purchase your own modem. 0. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Working hard to help connect the nation, shop our offers and order online. The advice was to recycle the old hub. Please read the FAQ'sI've recently moved over to virgin media 200. Connect the adaptor and the ethernet (the one with the yellow ends) to your new set-top box. Up to 3 WiFi Pods if needed. How do I open a port on my Virgin Media Hub 6? I have tried the TCP/UDP settings both inbound and outbound in the IP and Port Filtering section in the Hub settings, yet the port I need open remains closed upon a port scan. It’s white when everything is working as it should. From there, the setup is nice and simple. 3m items, including set-top boxes. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Our goal is to inspire everyone to recycle their obsolete TVs, computers, laptops, servers, copiers, routers, switches, printers, phones and other electronics rather than sending. Information about your Super Hub router and 50Mbits Business Broadband. You do not have to return the router to NOW TV following cancellation or end of contract, unless you want them to recycle it for you (which is a service that they are obliged to offer). " Virgin seem to have disabled this feature and only support output from the Wifi Pod's ethernet port. Disconnect your old Hub. You can also email [email protected] router features of the Hub5 are depressingly a letdown, So, in Router Mode, can be the 2. The SH2 is covered by VM anyway and the Mac is covered not only by apples 3 years care but also their 6. It informed me that you provided incorrect information, apologized, and had since collected the items. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Networking and WiFi. Thank you japitts. I don't work for Virgin Media.